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Processing Refunds through RFMS Mobile

Sarah Swinney
Updated

Use RFMS Mobile to refund all or part of a card payment processed through Payments Flex.

  1. Open the order that you want to process a refund for. Select the Refund button from the action bar.refund button.png
  2. In the refund dialog, use the dropdown to select which payment you want to refund. 
  3. Enter the amount that you want to refund.
    select payment to refund.png

If the payment included a surcharge: Enter only the base payment amount you want to refund. Payments Flex calculates the related surcharge refund from the original transaction. For information about full and partial surcharge refunds, see How Surcharge Works with Refunds, Voids, and Canceled Payments.

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