Temporary Outage of API Services (August 15th-16th, 2023)

Hello,

RFMS experienced a temporary outage of paid API services for approximately 16 hours starting late Tuesday, August 15th, 2023, and ending midday on Wednesday, August 16th, 2023. All API endpoint requests experienced significant time delays or complete "time-out" failures during this period.

The outage was caused by an improperly deployed integration that unintentionally simulated a Denial-of-Service attack on our API endpoints. Due to uncontrolled requests from a client application, the resources that manage our API service in Microsoft Azure were unable to accommodate normal API traffic.

We are reviewing the incident further and putting measures in place that will prevent this issue in the future. 

Thank you so much for your patience as we worked to resolve this issue.